Cita APA (7th ed.)

Virtual Reference Desk Conference Orlando, Fla., & Lankes, R. D. (2003). Implementing digital reference services: Setting standards and making it real. Neal-Schuman Publishers.

Cita Chicago (17th ed.)

Virtual Reference Desk Conference Orlando, Fla., i R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. New York: Neal-Schuman Publishers, 2003.

Cita MLA (9th ed.)

Virtual Reference Desk Conference Orlando, Fla., i R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. Neal-Schuman Publishers, 2003.