Virtual Reference Desk Conference Orlando, Fla., & Lankes, R. D. (2003). Implementing digital reference services: Setting standards and making it real. Neal-Schuman Publishers.
Citace podle Chicago (17th ed.)Virtual Reference Desk Conference Orlando, Fla., a R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. New York: Neal-Schuman Publishers, 2003.
Citace podle MLA (9th ed.)Virtual Reference Desk Conference Orlando, Fla., a R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. Neal-Schuman Publishers, 2003.
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