Latino, R. J., & Latino, K. C. (2006). Root cause analysis: Improving performance for bottom-line results (3rd ed.). CRC/Taylor & Francis.
Cita Chicago (17th ed.)Latino, Robert J., i Kenneth C. Latino. Root Cause Analysis: Improving Performance for Bottom-line Results. 3rd ed. Boca Raton, Fla: CRC/Taylor & Francis, 2006.
Cita MLA (9th ed.)Latino, Robert J., i Kenneth C. Latino. Root Cause Analysis: Improving Performance for Bottom-line Results. 3rd ed. CRC/Taylor & Francis, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.