Todaro, J. B., & Smith, M. (2006). Training library staff and volunteers to provide extraordinary customer service. Neal-Schuman Publishers.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रTodaro, Julie Beth, और Mark Smith. Training Library Staff and Volunteers to Provide Extraordinary Customer Service. New York: Neal-Schuman Publishers, 2006.
एमएलए (9वां संस्करण) प्रशस्ति पत्रTodaro, Julie Beth, और Mark Smith. Training Library Staff and Volunteers to Provide Extraordinary Customer Service. Neal-Schuman Publishers, 2006.
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