APA (7th ed.) Citation

(1998). Customer service: Extraordinary results at Southewest Airlines, Charles Schwab, Lands' End, american Express, Staples, and USAA. HarperCollins Publishers.

Chicago Style (17th ed.) Citation

Customer Service: Extraordinary Results at Southewest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA. New York: HarperCollins Publishers, 1998.

MLA (9th ed.) Citation

Customer Service: Extraordinary Results at Southewest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA. HarperCollins Publishers, 1998.

Warning: These citations may not always be 100% accurate.