Bergeron, B. P. (2001). The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill.
Cita Chicago (17th ed.)Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. New York: McGraw-Hill, 2001.
Cita MLA (9th ed.)Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. McGraw-Hill, 2001.
Atenció: Aquestes cites poden no estar 100% correctes.