Cita APA (7th ed.)

Bergeron, B. P. (2001). The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill.

Cita Chicago (17th ed.)

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. New York: McGraw-Hill, 2001.

Cita MLA (9th ed.)

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. McGraw-Hill, 2001.