Bergeron, B. P. (2001). The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill.
Цитирование в стиле Чикаго (17-е изд.)Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. New York: McGraw-Hill, 2001.
Цитирование MLA (9-е изд.)Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. McGraw-Hill, 2001.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.