APA (7th ed.) Citation

Bergeron, B. P. (2001). The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill.

Chicago Style (17th ed.) Citation

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. New York: McGraw-Hill, 2001.

MLA (9th ed.) Citation

Bergeron, Bryan P. The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships. McGraw-Hill, 2001.