Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. World Bank.
Citace podle Chicago (17th ed.)Amin, Samia, Jishnu Das, a Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, D.C: World Bank, 2008.
Citace podle MLA (9th ed.)Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. World Bank, 2008.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..