Cita APA (7th ed.)

Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. World Bank.

Cita Chicago (17th ed.)

Amin, Samia, Jishnu Das, i Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, D.C: World Bank, 2008.

Cita MLA (9th ed.)

Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. World Bank, 2008.