Citazione Stile APA (7a Edizione)

Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. World Bank.

Citazione stile Chigago Style (17a edizione)

Amin, Samia, Jishnu Das, e Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, D.C: World Bank, 2008.

Citatione MLA (9a ed.)

Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. World Bank, 2008.