Caroselli, M., & Crosby, P. B. (1991). Total quality transformations: Optimizing missions, methods, and management. Human Resource Development Press.
Style de citation Chicago (17e éd.)Caroselli, Marlene, et Philip B. Crosby. Total Quality Transformations: Optimizing Missions, Methods, and Management. Amherst, Mass: Human Resource Development Press, 1991.
Style de citation MLA (9e éd.)Caroselli, Marlene, et Philip B. Crosby. Total Quality Transformations: Optimizing Missions, Methods, and Management. Human Resource Development Press, 1991.
Attention : ces citations peuvent ne pas être correctes à 100%.