Development of prosodic feature set for emotion recognition in call center speech
For call centers, their ability to provide satisfactory service to clients measures their operational output. As such, customers' emotions should be correctly gauged to attend to the customers' need efficiently. Call center owners also need to keep track of how their agents react to client...
| Autore principale: | |
|---|---|
| Altri autori: | |
| Natura: | Tesi |
| Lingua: | English |
| Pubblicazione: |
2008.
|
| Soggetti: |