APA (7th ed.) Citation

The World Bank. (2003). Making services work for poor people. World Bank and Oxford Univ. Press.

Chicago Style (17th ed.) Citation

The World Bank. Making Services Work for Poor People. Washington, D.C: World Bank and Oxford Univ. Press, 2003.

MLA (9th ed.) Citation

The World Bank. Making Services Work for Poor People. World Bank and Oxford Univ. Press, 2003.