APA (7th ed.) Citation

Mcseley, L. W. (1972). Customer service: The road to greater profits. Chain Store Age Books.

Chicago Style (17th ed.) Citation

Mcseley, Lloyd W. Customer Service: The Road to Greater Profits. New York: Chain Store Age Books, 1972.

MLA (9th ed.) Citation

Mcseley, Lloyd W. Customer Service: The Road to Greater Profits. Chain Store Age Books, 1972.