APA (7th ed.) Citation

(1994). Total quality management: The key to business improvment (2nd ed.). Chapman and Hall.

Chicago Style (17th ed.) Citation

Total Quality Management: The Key to Business Improvment. 2nd ed. London: Chapman and Hall, 1994.

MLA (9th ed.) Citation

Total Quality Management: The Key to Business Improvment. 2nd ed. Chapman and Hall, 1994.