George, S. (1994). Total quality management: Strategies and techniques proven at today's most successful companies. John Wiley and Sons.
Citação do estilo Chicago (17ª ed.)George, Stephen. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. New York: John Wiley and Sons, 1994.
Citação MLA (9ª ed.)George, Stephen. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. John Wiley and Sons, 1994.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.