George, S. (1994). Total quality management: Strategies and techniques proven at today's most successful companies. John Wiley and Sons.
Lua i Stíl Chicago (17ú heag.)George, Stephen. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. New York: John Wiley and Sons, 1994.
Lua MLA (9ú heag.)George, Stephen. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. John Wiley and Sons, 1994.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.