Cita APA (7th ed.)

Goetsch, D. L., & Davis, S. B. (1997). Introduction to total quality: Quality management for production, processing, and services (2nd ed.). Prentice-Hall.

Cita Chicago (17th ed.)

Goetsch, David L., i Stanley B. Davis. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. New Jersey: Prentice-Hall, 1997.

Cita MLA (9th ed.)

Goetsch, David L., i Stanley B. Davis. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. Prentice-Hall, 1997.