APA (7th ed.) Citation

Harrington, H. J. (1991). Business process improvement: The breaktrough strategy for total quality, productivity, and competitiveness. McGraw-Hill Book Co., Inc.

Chicago Style (17th ed.) Citation

Harrington, H. J. Business Process Improvement: The Breaktrough Strategy for Total Quality, Productivity, and Competitiveness. New York: McGraw-Hill Book Co., Inc, 1991.

MLA (9th ed.) Citation

Harrington, H. J. Business Process Improvement: The Breaktrough Strategy for Total Quality, Productivity, and Competitiveness. McGraw-Hill Book Co., Inc, 1991.