TQM constructs development and validation a survey of selected Philippine companies

This study was conducted to determine the critical components of a Total Quality management program (referered to as TQM constructs) and the specific strategies, policies and programs that should comprise each TQM construct (referred to as TQM elements); to validate these TQM constructs in selected...

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Bibliographic Details
Main Author: Talavera, Ma. Gloria V. (Author)
Other Authors: Zamora, Elvira A. (adviser.)
Format: Thesis
Language:English
Subjects: