APA (7th ed.) Citation

Blackwell, R. D., & Stephan, K. (2001). Customers rule!: Why the e-commerce honeymoon is over and where winning business go from here. Crown Business.

Chicago Style (17th ed.) Citation

Blackwell, Roger D., and Kristina Stephan. Customers Rule!: Why the E-commerce Honeymoon Is over and Where Winning Business Go from Here. New York: Crown Business, 2001.

MLA (9th ed.) Citation

Blackwell, Roger D., and Kristina Stephan. Customers Rule!: Why the E-commerce Honeymoon Is over and Where Winning Business Go from Here. Crown Business, 2001.