APA (7th ed.) Citation

Gronroos, C. (2007). Service management and marketing: Customer management in service competition (3rd ed.). Wiley.

Chicago Style (17th ed.) Citation

Gronroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3rd ed. Chichester, West Sussex, England: Wiley, 2007.

MLA (9th ed.) Citation

Gronroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3rd ed. Wiley, 2007.