Balanced scorecard step-by-step for government and nonprofit agencies

Balanced scorecard step-by-step for government and nonprofit agencies

Bibliographic Details
Main Author: Niven, Paul R.
Format: Book
Language:English
Published: Hoboken, N.J. Wiley c2003.
Subjects:
Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management).
Performance standards.
Organizational effectiveness > Measurement.