Shaw, R., & Merrick, D. (2005). Marketing payback: Is your marketing profitable. Financial TRimes Prentice Hall.
Citação norma ChicagoShaw, Robert, and David Merrick. Marketing Payback: Is Your Marketing Profitable. New York: Financial TRimes Prentice Hall, 2005.
Citação norma MLAShaw, Robert, and David Merrick. Marketing Payback: Is Your Marketing Profitable. Financial TRimes Prentice Hall, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.