APA (7th ed.) Citation

Oakland, J. S., & Morris, P. (1997). TQM: A pictorial guide for managers. Butterworth.

Chicago Style (17th ed.) Citation

Oakland, John S., and Peter Morris. TQM: A Pictorial Guide for Managers. London: Butterworth, 1997.

MLA (9th ed.) Citation

Oakland, John S., and Peter Morris. TQM: A Pictorial Guide for Managers. Butterworth, 1997.