Cita APA (7th ed.)

Oakland, J. S., & Morris, P. (1997). TQM: A pictorial guide for managers. Butterworth.

Cita Chicago (17th ed.)

Oakland, John S., i Peter Morris. TQM: A Pictorial Guide for Managers. London: Butterworth, 1997.

Cita MLA (9th ed.)

Oakland, John S., i Peter Morris. TQM: A Pictorial Guide for Managers. Butterworth, 1997.