APA (7th ed.) Citation

Saville, J., & Reid, H. (1996). Managing operations: Customers, productivity, improvement and change. Prentice-Hall.

Chicago Style (17th ed.) Citation

Saville, James, and Howard Reid. Managing Operations: Customers, Productivity, Improvement and Change. Sydney: Prentice-Hall, 1996.

MLA (9th ed.) Citation

Saville, James, and Howard Reid. Managing Operations: Customers, Productivity, Improvement and Change. Prentice-Hall, 1996.