Kinnell, M., Usherwood, B., & Jones, K. (1999). Improving library and information services through self-assessment: A guide for senior managers and staff developers. Library Association.
Citace podle Chicago (17th ed.)Kinnell, Margaret, Bob Usherwood, a Kathryn Jones. Improving Library and Information Services Through Self-assessment: A Guide for Senior Managers and Staff Developers. London: Library Association, 1999.
Citace podle MLA (9th ed.)Kinnell, Margaret, et al. Improving Library and Information Services Through Self-assessment: A Guide for Senior Managers and Staff Developers. Library Association, 1999.
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