APA (7th ed.) Citation

James, P. T. J. (1996). Total quality management: An introductory text. Prentice Hall.

Chicago Style (17th ed.) Citation

James, Paul T. J. Total Quality Management: An Introductory Text. London: Prentice Hall, 1996.

MLA (9th ed.) Citation

James, Paul T. J. Total Quality Management: An Introductory Text. Prentice Hall, 1996.