James, P. T. J. (1996). Total quality management: An introductory text. Prentice Hall.
芝加哥风格引文James, Paul T. J. Total Quality Management: An Introductory Text. London: Prentice Hall, 1996.
MLA引文James, Paul T. J. Total Quality Management: An Introductory Text. Prentice Hall, 1996.
警告：这些引文格式不一定是100％准确.