Palmer, A., & Cole, C. (1995). Services marketing: Principles and practices. Prentice-Hall.
Citazione stile Chigago Style (17a edizione)Palmer, Adrian, e Catherine Cole. Services Marketing: Principles and Practices. Englewood Cliffs, N.J: Prentice-Hall, 1995.
Citatione MLA (9a ed.)Palmer, Adrian, e Catherine Cole. Services Marketing: Principles and Practices. Prentice-Hall, 1995.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.