Lucia, A. D., & Lepsinger, R. (1999). The art and science of competency models: Pinpointing critical success factors in organizations. Jossey-Bass/Pfeiffer.
Chicago Style (17th ed.) CitationLucia, Anntoinette D., and Richard Lepsinger. The Art and Science of Competency Models: Pinpointing Critical Success Factors in Organizations. San Francisco: Jossey-Bass/Pfeiffer, 1999.
MLA (9th ed.) CitationLucia, Anntoinette D., and Richard Lepsinger. The Art and Science of Competency Models: Pinpointing Critical Success Factors in Organizations. Jossey-Bass/Pfeiffer, 1999.
Warning: These citations may not always be 100% accurate.