Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business School Press.
Citação norma ChicagoDavenport, Thomas H., and Laurence Prusak. Working Knowledge: How Organizations Manage What They Know. Boston, Mass: Harvard Business School Press, 1998.
Citação norma MLADavenport, Thomas H., and Laurence Prusak. Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, 1998.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.