Cita APA (7th ed.)

Cartin, T. J. (1999). Principles and practices of organizational performance excellence. ASQ Quality Press.

Cita Chicago (17th ed.)

Cartin, T. J. Principles and Practices of Organizational Performance Excellence. Milwaukee, Wis: ASQ Quality Press, 1999.

Cita MLA (9th ed.)

Cartin, T. J. Principles and Practices of Organizational Performance Excellence. ASQ Quality Press, 1999.