Osborne, D., & Plastrik, P. (1991). Banishing bureaucracy: The five strategies for reinventing government. Addison Wesley Pub.
Citazione stile Chigago Style (17a edizione)Osborne, David, e Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. Reading, Mass: Addison Wesley Pub, 1991.
Citatione MLA (9a ed.)Osborne, David, e Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. Addison Wesley Pub, 1991.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.