Osborne, D., & Plastrik, P. (1991). Banishing bureaucracy: The five strategies for reinventing government. Addison Wesley Pub.
Lua i Stíl Chicago (17ú heag.)Osborne, David, agus Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. Reading, Mass: Addison Wesley Pub, 1991.
Lua MLA (9ú heag.)Osborne, David, agus Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. Addison Wesley Pub, 1991.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.