Susskind, L., & Field, P. (1996). Dealing with an angry public: The mutual gains approach to resolving disputes. Free Press.
Citação norma ChicagoSusskind, Lawrence, and Patrick Field. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. New York: Free Press, 1996.
Citação norma MLASusskind, Lawrence, and Patrick Field. Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes. Free Press, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.