Handbook for productivity measurement and improvement - Christopher, William F.; Thor, Carl G. (Cambridge, Mass. Productivity Press, 1993)
Productivity--where we stand; the road ahead -- Basic concepts -- Productivity measures and improvement in manufacturing -- Productivity measures and improvement in service industries -- Productivity measures and improvement in staff departments -- Productivity measures and improvement in profit centers and the total company -- Productivity measures and improvement in government and nonprofit institutions -- The information system : structuring feedback for control and improvement -- Sustainability and the new economics -- Total employee involvement; gainsharing.
Keywords: Labor productivity -- Measurement. -- United States; Educational productivity -- Measurement. -- United States; Government productivity -- Measurement. -- United States; Total quality management -- United States