Carr, D. K., & Littman, I. D. (1990). Excellence in government: Total quality management in the 1990s. Coopers & Lybrand.
Chicago Style (17. basım) AtıfCarr, David K., ve Ian D. Littman. Excellence in Government: Total Quality Management in the 1990s. Arlington, Va: Coopers & Lybrand, 1990.
MLA (9th ed.) AtıfCarr, David K., ve Ian D. Littman. Excellence in Government: Total Quality Management in the 1990s. Coopers & Lybrand, 1990.
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