Cita APA (7th ed.)

Pike, R. W., & Arch, D. (1997). Dealing with difficult participants: 127 practical strategies for minimizing resistance and maximizing results in your presentations. Jossey-Bass/Pfeiffer.

Cita Chicago (17th ed.)

Pike, Robert W., i Dave Arch. Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations. San Francisco, CA: Jossey-Bass/Pfeiffer, 1997.

Cita MLA (9th ed.)

Pike, Robert W., i Dave Arch. Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations. Jossey-Bass/Pfeiffer, 1997.