APA (7th ed.) Citation

Yates, R. (1986). A Librarian's guide to telephone reference service. Sage.

Chicago Style (17th ed.) Citation

Yates, Rochelle. A Librarian's Guide to Telephone Reference Service. Hamsden, CT: Sage, 1986.

MLA (9th ed.) Citation

Yates, Rochelle. A Librarian's Guide to Telephone Reference Service. Sage, 1986.