Batten, J. (1992). Building a total quality culture. Crisp Publications.
Lua i Stíl Chicago (17ú heag.)Batten, Joe. Building a Total Quality Culture. Menlo Park, Calif: Crisp Publications, 1992.
Lua MLA (9ú heag.)Batten, Joe. Building a Total Quality Culture. Crisp Publications, 1992.
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