APA (7th ed.) Citation

Batten, J. (1992). Building a total quality culture. Crisp Publications.

Chicago Style (17th ed.) Citation

Batten, Joe. Building a Total Quality Culture. Menlo Park, Calif: Crisp Publications, 1992.

MLA (9th ed.) Citation

Batten, Joe. Building a Total Quality Culture. Crisp Publications, 1992.