Ventola, E. (1987). The structure of social interaction: A systematic approach to the semiotics of service encounters. F. Pinter.
Citace podle Chicago (17th ed.)Ventola, Eija. The Structure of Social Interaction: A Systematic Approach to the Semiotics of Service Encounters. London: F. Pinter, 1987.
Citace podle MLA (9th ed.)Ventola, Eija. The Structure of Social Interaction: A Systematic Approach to the Semiotics of Service Encounters. F. Pinter, 1987.
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