Cita APA (7a ed.)

Ventola, E. (1987). The structure of social interaction: A systematic approach to the semiotics of service encounters. F. Pinter.

Cita Chicago Style (17a ed.)

Ventola, Eija. The Structure of Social Interaction: A Systematic Approach to the Semiotics of Service Encounters. London: F. Pinter, 1987.

Cita MLA (9a ed.)

Ventola, Eija. The Structure of Social Interaction: A Systematic Approach to the Semiotics of Service Encounters. F. Pinter, 1987.