Hayes, J. (1991). Interpersonal skills: Goal-directed behavior at work. Harper Collins Academic.
Citazione stile Chigago Style (17a edizione)Hayes, John. Interpersonal Skills: Goal-directed Behavior at Work. London: Harper Collins Academic, 1991.
Citatione MLA (9a ed.)Hayes, John. Interpersonal Skills: Goal-directed Behavior at Work. Harper Collins Academic, 1991.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.