APA (7th ed.) Citation

Murphy, K. J. (1987). Effective listening: Hearing what people say and making it work for you. Bantam Books.

Chicago Style (17th ed.) Citation

Murphy, Kevin J. Effective Listening: Hearing What People Say and Making It Work for You. Toronto: Bantam Books, 1987.

MLA (9th ed.) Citation

Murphy, Kevin J. Effective Listening: Hearing What People Say and Making It Work for You. Bantam Books, 1987.