Goodman, G. S. (1982). Winning by telephone: Telephone effectiveness for business professionals and consumers. Prentice-Hall.
Citação norma ChicagoGoodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Englewood Cliffs, N.J: Prentice-Hall, 1982.
Citação norma MLAGoodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Prentice-Hall, 1982.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.