APA način citiranja (7. izdanje)

Goodman, G. S. (1982). Winning by telephone: Telephone effectiveness for business professionals and consumers. Prentice-Hall.

Čikaški stil citiranja (17. izdanje)

Goodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Englewood Cliffs, N.J: Prentice-Hall, 1982.

MLA način citiranja (9. izdanje)

Goodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Prentice-Hall, 1982.