Service quality and client satisfaction in selected university libraries in Metro Manila
This exploratory study was specifically aimed to investigate if service quality and overall library performance affect client satisfaction, to examine if the educational attainment of clients affect client satisfaction and perception of overall library performance, and to determine whether there are...
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| Other Authors: | , |
| Format: | Thesis |
| Language: | English |
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Quezon City : Institute of Library Science, University of the Philippines Diliman
2000.
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