Hernon, P., & Dugan, R. (2002). An action plan for outcomes assessment in your library. American Library Association.
Chicago-viite (17. p.)Hernon, Peter, ja Robert Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association, 2002.
MLA-viite (9. p.)Hernon, Peter, ja Robert Dugan. An Action Plan for Outcomes Assessment in Your Library. American Library Association, 2002.
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