APA (7th ed.) Citation

Hernon, P., & Dugan, R. (2002). An action plan for outcomes assessment in your library. American Library Association.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Robert Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association, 2002.

MLA (9th ed.) Citation

Hernon, Peter, and Robert Dugan. An Action Plan for Outcomes Assessment in Your Library. American Library Association, 2002.