Chat reference a guide to live virtual reference services

Detalhes bibliográficos
Autor principal:	Ronan, Jana Smith
Formato:	Livro
Idioma:	English
Publicado em:	Westport, conn. Libraries Unlimited c2003.
Assuntos:	Electronic reference services (Libraries). Electronic reference services (Libraries) > Computer programs. Electronic reference services (Libraries) > United States > Case studies.