Cita APA (7th ed.)

Ronan, J. S. (2003). Chat reference: A guide to live virtual reference services. Libraries Unlimited.

Cita Chicago (17th ed.)

Ronan, Jana Smith. Chat Reference: A Guide to Live Virtual Reference Services. Westport, conn: Libraries Unlimited, 2003.

Cita MLA (9th ed.)

Ronan, Jana Smith. Chat Reference: A Guide to Live Virtual Reference Services. Libraries Unlimited, 2003.