Whitlatch, J. B. (2000). Evaluating reference services: A practical guide. American Library Association.
Style de citation Chicago (17e éd.)Whitlatch, Jo Bell. Evaluating Reference Services: A Practical Guide. Chicago: American Library Association, 2000.
Style de citation MLA (9e éd.)Whitlatch, Jo Bell. Evaluating Reference Services: A Practical Guide. American Library Association, 2000.
Attention : ces citations peuvent ne pas être correctes à 100%.