Cita APA (7a ed.)

Miller, G. (1996). Customer service & innovation in libraries. Highsmith Press.

Cita Chicago Style (17a ed.)

Miller, Glenn. Customer Service & Innovation in Libraries. Fort Atkinson, Wis: Highsmith Press, 1996.

Cita MLA (9a ed.)

Miller, Glenn. Customer Service & Innovation in Libraries. Highsmith Press, 1996.