APA (7. basım) Alıntı

Weingand, D. E. (1997). Customer service excellence: A concise guide for librarians. American Library Association.

Chicago Style (17. basım) Atıf

Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. Chicago: American Library Association, 1997.

MLA (9th ed.) Atıf

Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. American Library Association, 1997.